In accordance with the provisions of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the Guarantee of Digital Rights, and Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 (RGPD), concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, the following information is hereby provided:
Identity: MUWAN TRAVELS, S.L. con CIF B22486757
Postal address: AV. DE RABANALES 25 esq. SAN PERFECTO 2 - 14007 - CÓRDOBA
Phone: +34618527970
E-mail: muwantravels@gmail.com
Your personal data will be processed for the following purposes, as applicable:
“The provision of the requested data is mandatory, as the information requested is essential for the provision of the requested services. In the event of refusal, the consequence of not providing such data will be the impossibility of carrying out the purposes described.”
“Your personal data will not be used for purposes other than those described, and your prior, express, informed, and unequivocal consent will always be requested. No profiling is carried out based solely on automated processing that produces legal effects or similarly significantly affects you.”
FORMAL COMPLAINTS AND CLAIMS To receive the “Complaints and Claims Form” for the purpose of responding and proposing a solution to the complaint or claim submitted or, where appropriate, justifying the impossibility of a possible solution.
SOCIAL MEDIA
To manage and monitor our Social Media (RRSS), for the purpose of promoting our company.
MUWAN TRAVELS, S.L. has profiles on some of the main social networks on the Internet (Facebook, Instagram, LinkedIn, etc.). Your data as a User will be processed solely for the purpose of properly managing your presence on the social network, providing publicity about the services marketed.
The processing of your data as a follower of our social networks shall be governed by this section, as well as by the terms of use, privacy policies, and access regulations applicable to the relevant social network in each case, which you have previously accepted as a user.
MARKETING COMMUNICATIONS
To manage and send advertising communications regarding promotions, new developments, and offers related to our services, via email, instant messaging (WhatsApp, SMS), telephone, and/or postal means.
IMAGE
With regard to your image, we inform you that, after obtaining your consent, we will take and publish on our social networks (Facebook, Instagram, LinkedIn, etc.) and on the website “www.muwantravels.com” a series of photographs and/or videos during your stay on the contracted “Tour to Guatemala,” for the purpose of enhancing our image, as well as promoting and publicizing the services we provide.
RIGHTS
To respond to the exercise of rights, inquiries, and complaints.
We only store your personal information to the extent necessary in order to use it for the purpose for which it was collected, and in accordance with the legal basis for its processing under the applicable law.
We will retain your personal information for as long as a contractual and/or commercial relationship exists with you and for the legally established period of time, or until you exercise your right to erasure and/or restriction of the processing of your data. In such cases, the information will be duly blocked and not used for any purpose, except for making the data available to judges and courts, the Public Prosecutor’s Office, or the competent Public Administrations, in particular data protection authorities, for the enforcement of any potential liabilities arising from the processing.
Once these periods have elapsed, the personal data will be deleted using appropriate security measures to ensure their complete destruction.
The data provided for the sending of marketing communications will be retained until you revoke the consent previously granted or exercise your right to object.
The photographs taken and their dissemination through Social Media and the website will be retained until you revoke the consent previously granted and do not request their erasure.
MUWAN TRAVELS, S.L. has the following legitimate bases for processing your personal data:
Legal Obligation, in accordance with Article 6.1 c) of RGPD 2016/679: The management and issuance of the resulting invoices as a consequence of the provision of our services is based on a legal obligation, as well as responding to the exercise of rights carried out by you and to the complaints formally submitted through the “Complaints and Claims Form.”
Performance of a Contract, in accordance with Article 6.1 b) of RGPD 2016/679, Explicit Consent, in accordance with Article 6.1 a) of RGPD 2016/679: The legal basis for the processing of the personal data provided for the provision of our travel agency services “Tour to Guatemala” is the performance of a contract to which you are a party or your explicit consent granted for that purpose.
All processing activities derived from the provision of the “Tour to Guatemala” travel agency service—such as reservation management, administrative management, and the communications necessary for the purpose of the processing, among others—are based on the same lawful basis (Article 6.1 b) or Article 6.1 a) RGPD 2016/679).
Explicit Consent, in accordance with Article 6.1 a) of RGPD 2016/679:
In relation to the following purposes, the legal basis for the processing of your personal data shall be your explicit consent:
Explicit Consent, in accordance with Article 49.1 a) of RGPD 2016/679:
“You may withdraw your consent without affecting the lawfulness of the processing based on consent prior to its withdrawal. Such withdrawal of consent may be communicated at any time via the email address MUWANTRAVELS@GMAIL.COM.”
“The withdrawal of consent may condition the provision of the contracted service (change of providers).”
Your personal data may be lawfully disclosed, when necessary, to the following recipients. Such disclosures will be necessary for the provision of the contracted services:
International Data Transfers with adequate safeguards (flow of personal data from Spanish territory to recipients established in countries outside the European Economic Area), where communications are carried out through the WhatsApp Instant Messaging tool and email.
WhatsApp, owned by WHATSAPP LLC, carries out data transfers outside the European Union governed by Standard Contractual Clauses approved by the European Commission, in order to ensure that the processed data have equivalent levels of protection. Information available here.
To communicate with you via WhatsApp, we will provide your phone number to WhatsApp Inc. in order to verify that you are a user of this service. We recommend that you review your privacy settings and read WhatsApp’s privacy policy to obtain more detailed information about how WhatsApp uses the personal data of users who use its services.
GMUWANTRAVELS@GMAIL.COM, owned by Google LLC, is certified under the Data Privacy Framework (DPF). The European Commission recognizes that the United States ensures a level of protection equivalent to that offered by the EU when international data transfers are carried out with entities certified under the Data Privacy Framework. Information available here.
Google LLC complies with the EU–U.S. Data Privacy Framework and the Swiss–U.S. Data Privacy Framework, as well as the UK Extension to the EU–U.S. Data Privacy Framework, as set forth by the U.S. Department of Commerce with respect to the collection, use, and retention of personal information from the EEA, the United Kingdom, and Switzerland, respectively. Google LLC (and its wholly owned U.S. subsidiary companies, unless explicitly excluded) has certified its adherence to the principles of the Data Privacy Frameworks.
Google LLC has adopted Standard Contractual Clauses approved by the European Commission in order to provide adequate safeguards with respect to the protection of privacy and the fundamental rights and freedoms of individuals for the transfer of data outside the European Union, in cases where such transfers are not covered by an adequacy decision.
International Data Transfers with adequate safeguards will take place (flow of personal data from Spanish territory to recipients established in countries outside the European Economic Area), where personal data are disseminated through the social networks LinkedIn, Facebook, and Instagram:
LinkedIn, owned by Microsoft Corporation, carries out data transfers outside the European Union governed by Standard Contractual Clauses approved by the European Commission. Information available here.
Facebook and Instagram, owned by Meta Platforms, Inc., carry out data transfers outside the European Union governed by Standard Contractual Clauses approved by the European Commission in order to ensure data protection. Information available here.
Anyone has the right to obtain confirmation as to whether or not MUWAN TRAVELS, S.L. is processing personal data concerning them.
To exercise any of the rights indicated above, you will have at your disposal a series of templates or forms available at https://www.aepd.es/derechos-y-deberes/conoce-tus-derechos/derecho-de-acceso which must be sent to MUWAN TRAVELS, S.L. at MUWANTRAVELS@GMAIL.COM or to the address indicated in the contact details of the CONTROLLER. Optionally, you may also contact th AGENCIA ESPAÑOLA DE PROTECCION DE DATOS (www.aepd.es) to request information about these rights.
To process a request for the exercise of rights, where we have reasonable doubts about your identity, we will ask you to provide a photocopy of your DNI (only the part of the identity document necessary to confirm your identity). If you act through a legal or voluntary representative, you must also provide documentation accrediting the representation and an identification document of the representative.
“In the event that you provide us with data relating to third parties, you must inform them in advance of this fact, as well as of the purpose and manner in which such data will be processed, and you shall be solely responsible for such communication.”